Retail Experience Programme
The Retail Experience Programme (REP) is a comprehensive learning and development programme for the motor industry. It is based on original scientific research and over a decade of experience in the automotive sector. The REP includes group-based training, one to one coaching and a suite of personal, professional team and organisational development programmes. We also offer tailored research and consultancy services.
REP is the best training we've ever run here. It works on every level, improving our business and developing our people.
Ian Gibb, General Manager, Yeomans Honda
Since the REP launched in 2012, participating dealerships have seen real improvements across all measures of dealer, brand and manufacturer performance. In particular:
- Over 30% increase in like-for-like sales
- Four point increase in customer satisfaction rates
- Employee retention rates double the industry norm.